Hotel Accommodation Terms And Conditions

Room bookings are made based on a first-come first-serve basis. The availability of the rooms in each hotel and each category is limited.
Only guarantee booking will be accepted. To guarantee your reservation, a deposit payment of one night is required upon booking and balance payment must be received on/before JULY 25, 2019.


Hotel Check In & Check Out Time 

Check-in Time: 15:00 hours &  Check-out Time: 12.00 hours

Early Check-in and Late Check-out requests are subject to room availability and additional charges will be applied as below.
Before 1800hr: 50% of the full day rate applied.
From 1800hr onwards: Full day room rate applied.


**Malaysian Tourism Tax 2017 (TTx)**

Effective from 1st September 2017, Tourism Tax of MYR10.00 nett per room per night will be applied.
~ Malaysians and permanent residents are exempted from the tourism tax.
~ Subject to changes as per Government of Malaysia.



  • Upon receipt of booking form, the secretariat will acknowledge and inform you the availability of your requested hotel.
  • A proforma invoice will be issued for payment. Payment of one night deposit must be received 14 days from the date of invoice. Tax invoice will be issued and send to you upon receipt of payment prior the payment deadline.
  • An additional invoice will be issued and send to you in the event of additional room required before/on. No booking will be confirmed until payment is received.
  • A hotel confirmation number will be sent to you upon receipt the full payment.


(only applicable for booking more than 10 rooms)

Any modification or cancellation to your reservation must be notified and made in writing to Congress Secretariat via email or fax to +603 7932 2132.

For cancellation on/before July 18, 2019 will be charged one room night. Cancellations received after July 18, 2019 will be no refund.

  • On/before JUNE 18, 2019 (120 days) prior event: 20% of the total partial cancellation of room block without penalty
  • On/before JULY 18, 2019 (60 days) prior event: 15% of the total partial cancellation of room block without penalty
  • After JULY 18, 2019: No cancellation allowed.



We accept payment via:-

  • Telegraphic Transfer*
  • Cheque/Cash Deposit (for Malaysians only)

* For payment via Telegraphic Transfer, please note that all related bank charges and financial charges (local & overseas) are to be borne by the delegates/companies and are not to be deducted from the fee payable to Event Solution Management Sdn Bhd. Confirmation number will not be issued if payment is insufficient.


Beneficiary Name : Event Solution Management Sdn Bhd
Account Number : 202 008587 101 (MYR) / 202 008587 725 (USD)
Beneficiary Bank : HSBC Bank Malaysia Berhad
Bank Address : 17-23, Jalan Sultan, 46200 Petaling Jaya,Selangor Darul Ehsan, Malaysia
Bank Tel. No. : +603 8321 5212
Swift Code : HBMBMYKL



For payment via cheque/cash and telegraphic transfer, please remit the payment or deposit the cheque/cash to the above-stated beneficiary account upon receiving booking confirmation from the Secretariat. You are required to send the telegraphic remittance advice or cheque/cash deposit advice via email to Secretariat or fax to +603 7932 2132 within fourteen days upon receiving the booking confirmation to proof of payment in order to guarantee your booking.